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TOUR DATES RESCHEDULED IN
OSAKA, TOKYO AND MANILA; CANCELLED IN
TAIPEI, SEOUL, HONG KONG AND JAKARTA


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Ed Sheeran will start his Asia tour on 11 Nov 2017 in Singapore. The tour dates in Singapore, Kuala Lumpur, Bangkok, Mumbai and Dubai will go ahead as scheduled.

Osaka, Tokyo and Manila tour dates will be rescheduled to April 2018 (full dates & venues below). All tickets for the original shows will remain valid for the new dates.

Despite best efforts, due to scheduling conflicts and limited venue availability in April 2018, Ed Sheeran has been forced to cancel his tour dates in Taipei, Seoul, Hong Kong and Jakarta.


Ed commented: “A follow-up visit to my doctors today confirmed that I will be good to go from the Singapore shows onwards. Osaka, Tokyo and Manila will be rescheduled for April 2018. My dates in Taipei, Seoul, Hong Kong and Jakarta will sadly need to be cancelled as it’s just been impossible to reschedule these for next year. I’m really gutted that not all the postponed dates could be rescheduled and I am working hard with my team to try and come back to these places as soon as I can to see all of you. I’m sorry to everyone who has been affected by this.”


SCHEDULED SHOWS:

Sat 11 Nov Singapore Singapore Indoor Stadium

Sun 12 Nov Singapore Singapore Indoor Stadium

Tue 14 Nov Kuala Lumpur Axiata Arena, Bukit Jalil

Thu 16 Nov Bangkok Impact Arena

Sun 19 Nov Mumbai JioGarden

Thu 23 Nov Dubai Autism Rocks Arena


RESCHEDULED SHOWS:
Tue 7 Nov Manila Mall of Asia Concert Grounds RESCHEDULED TO 8 APRIL 2018

Wed 25 Oct Osaka Osaka-Jo Hall RESCHEDULED TO 11 APRIL 2018

Tues 31 Oct Tokyo Nippon Budokan RESCHEDULED TO 13 APRIL 2018

Wed 1 Nov Tokyo Nippon Budokan RESCHEDULED TO 14 APRIL 2018


CANCELLED SHOWS:

Sun 22 Oct Taipei Taipei Nangang Exhibition Hall CANCELLED

Sun 29 Oct Seoul Olympic Park – The 88 Garden CANCELLED

Sat 4 Nov Hong Kong AsiaWorld-Expo Arena CANCELLED

Sun 5 Nov Hong Kong AsiaWorld-Expo Arena CANCELLED

Thu 9 Nov Jakarta Indonesia Convention Exhibition CANCELLED




FAQ’s – Key Questions:



  1. What will happen to the money I’ve paid for my ticket? Will I get a refund?


Yes, you will certainly get a refund. We are beginning processing of all refunds on Friday November 3rd. However, depending upon the payment type used, it could still take a few more days for the money to reach your account


  1. What is refund process if I’ve paid via Credit Card?


Credit Card Transactions: All customers refunds will be executed from BookMyShow's accounts on Friday, 3rd of November. While we refund the entire booking fees that BookMyShow had included in the ticket price, a 0.8% payment gateway fee that is charged by the payment gateway and intermediary payment aggregators is non-refundable. Once we execute the refunds, it could take upto 2 weeks for the banks to reverse the transaction through the Visa/mastercard network, once this reversal is completed – it will then reflect on your card. We will keep you notified via email when the refund is processed. This refund is automatic and there is no refund required from your end.

  1. What is refund process if I’ve paid via Virtual Account / BCA KlikPay / CIMBClicks / Mandiri Clickpay?


All customers refunds will be executed from BookMyShow's accounts on Friday, 3rd of November . A payment gateway fees of Rp 10,000 will be deducted from your total in-lieu of the transaction fees absorbed by banks. Once we execute the refunds, it could take upto 24 hours for the funds to be credited into your account. We will keep you notified via email when the refund is processed. Customers need to fill the form in the link provided here providing their details to help us execute the refund to your account. This refund is not automatic and we require you to fill up the link here above.


  1. What is refund process if I’ve paid via Doku Wallet?


All customer refunds will be executed from BookMyShow's accounts on Friday, 3rd of November. Here, the 2% payment gateway fees that is charged by Doku will not be refunded. Once we execute the refunds, it may take upto 6-10 working days for Doku to reverse the transaction from their side and for it to reflect in your account. We will keep you informed via email when the refund is processed.

Customers need to fill the form in the link here providing their details to help us execute the refund to your account. This refund is not automatic and we require you to fill up the link here above.



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